Level Up exists to provide world-class customer support for WordPress plugins & theme authors.
By taking on the laborious task of customer support, we intend to help people grow their businesses, leaving them to focus on other aspects, such as strategy, product innovation, and marketing.
We have a culture of relentless improvement, always striving for ways to get just 1% better, incrementally, across everything that we do.
This applies to the learning and development of our Support Heroes as well, which we believe is one of the key pillars to maintaining a team of highly motivated and engaged people.
The Role
- Help a variety of WordPress users across the world through ticket-based systems.
- Guide customers to use specific products by answering their questions and providing useful information and instructions.
- We have a culture of relentless improvement, always striving for ways to get just 1% better, incrementally, across everything that we do.
- This applies to the learning and development of our Support Heroes as well, which we believe is one of the key pillars to maintaining a team of highly motivated and engaged people.
Skills Required
- Fluency in English with excellent writing skills.
- Talent for rephrasing technical language to make it understandable for a non-technical audience.
- Intermediate to high proficiency with WordPress, and its theme-plugin ecosystem.
- Intermediate to proficient knowledge of HTML and CSS.
- Beginner to Intermediate understanding of JavaScript and PHP.
- Ability to use a browser’s developer tools to examine a webpage.
- Decent understanding of the WordPress load sequence and hooks to be able to isolate potential sources of issues.
- Ability to use PhpMyAdmin or a similar tool to explore database tables.
- Created at least a few WordPress websites.
- Installed and configured a good number of WordPress plugins and themes.
- Provided technical support to customers on tickets, live chat or forums.
- Had success with troubleshooting technical issues.
- Created bug reports.
